Although HCSS has outstanding 24/7 instant support to make it as easy as possible for you to use our software, many prospective customers do not know that. So several years ago we looked for a way to show how committed we were to making sure that customers are successfully using our software to get the productivity increase they expected when they bought it.
As CEO, when employees come to me with proposals to spend a significant amount of money, I always weigh the risk-reward for the expenditure. So it seemed logical to me that other decision makers would do the same.
Thus we came up with the idea of a 12-month, money-back guarantee on any HCSS software. We assume that no one is actually going to take a gamble on a software product simply because there is a money-back guarantee. However, the fact that we are willing to offer it gives both of us “skin in the game,” so to speak, to make sure that you consider your HCSS software implementation a success. You are spending a significant amount of time and money implementing our software, and we are willing to refund the entire amount of the software purchase, which is where we make most of our money, if you aren’t completely satisfied.
This guarantee has other advantages. Our salespeople have no incentive to try to convince you to buy something that is a poor fit, as they will lose their commission if it is returned. In addition, HCSS is a 30 percent Employee Stock Ownership Plan (ESOP) company, which means all HCSS employees together own 30 percent of HCSS. Because of this, and our profit sharing plan, all HCSS employees have an incentive to work to make sure the software is not returned, thus aligning our respective interests. It also keeps us on our toes.