It is important that you put the right team together in order to implement your new software correctly and to get your entire company using it well.
Implementation
What is involved in HeavyBid implementation?
At the onsite HeavyBid implementation, the HCSS trainer will work with you to conform your current estimating processes to fit them into your new estimating software, while setting up the HeavyBid system to fit your company’s needs.
How much does onsite training cost?
Onsite training is available for HeavyBid, HeavyJob, Equipment360, HCSS Dispatcher, and FuelerPlus. For more information, contact Professional Services at training@hcss.com.
Can I do my implementation or training online?
HCSS Professional Services has a number of different options to allow you to get up and running using your new software efficiently.
Do you recommend Apple or Android mobile devices?
HCSS recommends the Apple iPad because of its overall user experience, feature accessibility, and size. More features are available on the iOS than on Android, as HCSS develops and updates software for Apple first.
When can we start using the software?
In order to reduce rework and limit frustrations, HCSS recommends waiting until you have completed the entire implementation experience to begin working in the system.
What happens between the Sugar Land session and the onsite training?
Most implementations require that your company bring key decision makers to our Sugar Land, Texas, campus for two days of process design.
Why should we come to your office in Sugar Land?
We understand that you’re busy and that your business is important. However, the HCSS environment allows you to completely focus on learning the capabilities of the software and creating the proper processes, facilitating good discussion between different department spokespersons in your company without the distractions of day-to-day operations.
How long does implementation take?
Every company’s implementation process is different, based on the HCSS product they are implementing and their individual needs and processes. However, as a standard, HCSS prides itself in getting 90 percent of our customers up and running in their new software within 90 days.
