HCSS offers two ways to implement your new dispatching software, and both are designed to get your company up and running as smoothly and quickly as possible.
In most cases, HCSS recommends our traditional onsite implementation. This process includes two days of workflow design and training at your company. We’ll discuss your dispatching and scheduling goals, review current processes, build improved workflows, help you plan your rollout, and train your users.
The onsite implementation includes Planning, Implementation, and Post-Deployment phases. During the planning stage, you will work with a dedicated HCSS Professional Services team to create an assessment of your company, define your implementation scope and requirements, and install your new software. The Implementation stage involves reviewing old and creating new processes, performing solution work-throughs, and creating integrations with other software. In this phase, you will create action items, define requirements, and perform user testing until the entire software system is up and running. In Post-Deployment, you will receive follow-up calls from Professional Services, as well as continuous education and technical support from HCSS.
There is also an online implementation option. This shortened version of our full, onsite implementation includes the same process review and design and will involve regular check-ins via phone call and webcam.
Who Is Involved
Regardless of how you choose to implement your new software, HCSS and your key stakeholders will participate in status calls throughout the implementation process and provide weekly updates regarding project action items to ensure that all requirements are met. Throughout that process, we suggest including the following team members:
• Executive Sponsor — Ensures that project aligns with key objectives.
• Project Manager — Main point of contact throughout the project who will sign off on each phase and coordinate and schedule company personnel.
• Software Champion — Internal product expert for company, and go-to person for employees.
• Operations Representative — Can speak and make decisions for operations team.
• Payroll Representative — Can speak and make decisions for payroll team.
• IT Systems Representative — System and infrastructure support person.
What will happen at HCSS?
On day 1, your representatives and your dedicated Implementation Specialist will review and discuss immediate goals for the implementation and long-term usage of HCSS Dispatcher, including expectations for how you will use the program. You will then discuss current processes, procedures, and reporting for your dispatcher, reviewing what is and is not working and what you would like to see new or different.
Day 1 also includes a review of HCSS Dispatcher functionality before reviewing, updating, and importing data into the software and performing initial hands-on training. During this time, you will learn to use HCSS Dispatcher to allocate and schedule resources for the next day.
During day 2, your trainer will review and answer any questions from day 1 before continuing hands-on training. Users will complete the schedules created on the previous day and get some additional practice in using the program based on their roles.
Based on the training and your input, we will adjust newly created processes as needed and talk about the features and functions you will use in the program, including who will perform those functions. At the end of day 2, you will create a to-do list of items to complete before HCSS visits your company, and wrap up the training.
What will happen at our company?
Once onsite, our implementation specialist will train any other end users. The goal is that all installation is completed before the on-site implementation so that coaching and integration walkthroughs may begin immediately.
How much does HCSS Dispatcher implementation cost?
Most companies require two days of implementation with one trainer.
More complex implementations may incur additional costs, depending on your company’s needs.