With exceptions for extremely large customers or major rollouts, HeavyBid implementations do not typically require that the customer come to the HCSS offices in Sugar Land, Texas. The majority of these implementations are done on-site at the customer’s offices.
However, for the majority of our other products—HeavyJob, Equipment360, HCSS Dispatcher, and HCSS Safety—we recommend that you send a team of employees to the HCSS campus in Sugar Land, Texas, for two days of process design.
We understand that you’re busy and that your business is important. However, the HCSS environment allows you to completely focus on learning the capabilities of the software and creating the proper processes, facilitating good discussion between different department spokespersons in your company without the distractions of day-to-day operations.
HCSS experts are always here on-site to help with any issues, including any specifics regarding certain business processes or questions regarding other HCSS software. Our software products are not one-size-fits-all, and coming to our office allows you to see all the different ways to use the software, so you can select the way that’s right for your business.
You’ll also get to meet the developers working on your software, as well as the support technicians who will be in charge of helping you make the most out of your investment.