Each implementation is tailored directly to your company’s structure, as well as your needs. Because of this, every implementation is different, although they usually follow a general structure.
With exceptions for extremely large customers or major rollouts, HeavyBid implementations do not typically require that the customer come to the HCSS offices in Sugar Land, Texas. The majority of these implementations are done on-site at the customer’s offices.
At the on-site HeavyBid implementation, the HCSS trainer will work with you to take your estimating practices and conform them to fit into our estimating software, while setting up the HeavyBid system to fit your company’s needs.
For all other product implementations (HeavyJob, HCSS Dispatcher, Equipment360/FuelerPlus, Safety), our implementation specialist will work with your team to review and analyze your current processes and help you make decisions about creating new processes that will be put into place to work with the software. You will discuss how information will flow from each person and department into the software and conform your processes to work with your new software, creating new processes as needed. You will also set up the working phase of implementation (the “Build and Develop” phase), providing action items for the on-site phase of training.
Once we visit your office (for all non-HeavyBid implementations), our implementation coaches will train the end users, such as field workers and office personnel. The goal is that all installation is completed before the onsite implementation so that coaching and integration walkthroughs may begin immediately. We will also provide an executive overview to those executives who were not in attendance during the HCSS implementation to show them what the company has paid for and what they will get out of the software.