During the project kickoff call, HCSS will introduce our process and methodology to you and your team. We will discuss who will be on the HCSS and customer teams, so it is important that your entire software implementation team is involved in this call.
During this call, we will talk general next steps and the implementation timeline, as well as recapping goals and objectives for implementation. This call will last about 15-20 minutes.
During the Functional Requirements call, we will discuss how to align your business needs and processes with our software. We will use this time to learn your business processes and identify ways to improve those processes with our software.
This call eliminates some of the discovery process during the actual implementation so that you and your trainer can get down to planning. Ideally, everyone on the team will be involved in this call.