Despite receiving 240 billion gallons of rain (that’s enough water to fuel Niagara Falls for 88 hours!) on April 18, HCSS was still able to provide instant support to our customers in three rings or less.
The torrential rain that caused citywide power outages and deadly high waters prevented most HCSS staff from getting to the office, so our team used HCSS Cloud Services to ensure all calls were answered directly by our Support staff. Even the newest member of our GPS team braved the roads that afternoon to make sure orders were delivered to our customers on time.
Some customers contacted us to check if we were okay. Ian Johnson of John R. Jurgensen left us this survey comment:
“We were all shocked HCSS preemptively sent out an email saying ‘support limited due to flooding.’ Even with limited support, we still got our issue resolved. Every time I call support I wonder which is the bigger value from HCSS – the actual product or the support that comes with the product.”
HCSS will overcome any obstacle to provide excellent support and customer service for you, whether it’s Hurricane Ike in 2008, when the company ran out of five houses geographically dispersed, or last month’s flood. You can always count on us to be there for you, 24/7, 365 days a year.