Even before COVID-19 stopped all travel, the HCSS Professional Services team was thinking about different ways to move implementations online. Our customers are all over the world, and being helpful partners means accommodating their needs.
“With travel restrictions in place, we had to step on the gas on our virtual implementation program,” said Matt Teeters, Project Management Supervisor at HCSS. Through a full team effort, we shifted quickly to 100% virtual implementations to reduce risk while continuing to help our customers grow their business.
In February 2020, Grade A Construction came to the HCSS office for an Equipment360 design session. Due to travel restrictions, we had to switch the rest of their Equipment360 implementation to virtual. After the first virtual implementation session went so smoothly, they decided to move all of their implementations to virtual.
Through those virtual sessions, we took a brand new customer from no HCSS products to implementing nine products in four months.
From Jessica Green, Director of Corporate Services at Grade A Construction: “We have completed a lot of implementations over the past few years trying to keep up with the new technology. We are new clients of HCSS and once we had our initial onsite training for the first product, we realized HCSS was a company we wanted to invest in other products with. Over the past couple of months we have implemented a number of products with them virtually due to the pandemic, and have had nothing but an amazing experience. They haven’t skipped a beat! We have been more than pleased with HCSS and their ability to adapt with the changes.”
If you’re interested in onboarding new products to streamline your business during these lean times, or if you want to become more sophisticated users of your existing software, reach out to your sales rep or give us a call at 833-506-0492. We can accommodate you, whatever your situation.