As a software company, our goal is to develop software our customers love (and they do!), but there’s much more to love about HCSS than just our suite of products. Here are five unexpected reasons customers love HCSS:
1. HCSS Support
Since HCSS was founded in 1986, 24/7 instant support has been our commitment to you. In the earliest days of the company, HCSS founder Mike Rydin purchased a car phone to ensure he answered every call no matter his location. Today, the HCSS support team has more than 60 members committed to helping you whenever you need it.
We are continuously aiming to improve the level of support and service that we provide to our customers. We take a proactive approach to support through the use of analytics. For example, we tailor our webinar topics based on call trends to ensure we are touching on the most helpful information possible. We care about your overall experience with our software, even when it comes to your IT setup. We have a Infrastructure Solutions Team that can help you evaluate your environment to improve speed and reliability. Get HCSS status updates and an overview of the health of HCSS Web Services.
“When your IT department comments that HCSS has the best support of any software, you know that is true. That is what makes HCSS stand out in the software world.”
– Douglas Shealy, Vice President at The Mosser Group
2. Professional Services
Transitioning to new software and workflows is no small feat, but HCSS Professional Services is here to help you throughout the entire process. We want to ensure your product rollout is as seamless and frustration-free as possible, using our well-defined and proven process that has helped thousands of companies successfully implement in less than 90 days.
“Our implementor was not just a trainer. He didn’t come out and go through bullet points, he didn’t take shortcuts. They’re truly men and women that take time out of their day to make sure that you are getting everything that you need, customized, within the software.”
– Tom Agresta, President at Eclipse Company
3. HCSS Academy
Your HCSS products are always evolving and improving, and your new employees need to get up to speed quickly. That is where the HCSS Academy can help. The HCSS Academy is an online learning environment with training videos on eight of our major products. HCSS Academy access is included in your maintenance or monthly subscription costs for each product. Accessing the HCSS Academy is as simple as logging in at academy.hcss.com with your HCSS credentials.
“I typically hate doing webinars, but the way the HCSS Academy videos were broken out was really helpful to me. The videos weren’t 30-minute long webinars that hit on everything; they were two or three minutes that hit on a specific topic. It’s very easy to watch a video on one thing you want to learn.”
– Fred Penman, Construction Operations Manager at Western Engineering
4. Users Group Meetings
Besides being a great opportunity to take classes and network with others in the industry, HCSS Users Group Meetings are a critical way we can learn from and help our customers. During the meeting “Town Halls,” customers can suggest updates and new features for future product releases. Product Test Labs help us get feedback on software that is still in development to ensure usability. We offer one-on-one support throughout the meeting for free, including personalized help and Q&As with HCSS staff. We even host a development bash on site, with developers making requested improvements to the software in real time. UGM 2021 will take place February 15-18, 2021, in Houston, Texas.
“HCSS did another fabulous job with the UGM this year. Although this was my third year attending, I always come away with something that I either didn’t know existed or wasn’t aware of the value that it possessed.”
– Dennis Radtke, Senior Estimator at Allan Myers
5. 12-Month Money Back Guarantee
For more than 10 years, HCSS has offered a 12-month money-back guarantee on the purchase of all HCSS software. We know purchasing new software for your company is a significant investment, and we want you to feel confident in your decision to partner with HCSS.
“We believe that if we can’t help our customers achieve what their objective was, they shouldn’t have to pay for it. In software, shelfware is a very common term that people use when they buy a software and it never actually gets implemented or it never works and it sits on the shelf. We started offering the 12-month money back guarantee to make sure our customers use our software and get their money’s worth.”
– Mike Rydin, Founder and CEO at HCSS
Written by: Lauren Hill