Maximizing Equipment ROI: How Better Field Data Reduces Costs and Downtime

So welcome again to maximizing equipment ROI, how better field data reduces costs and downtime. In this session, we'll show you how real time field data can help you maximize utilization, extend equipment life, and potentially cut, fuel and repair costs. You'll see proven workflows for capturing data directly from the field and turning in it into actual insights to help for your shop, your fleet, and safety teams. And hopefully, you'll walk away with strategies that you can put into practice immediately to reduce downtime and improve ROI. Just a little bit of housekeeping. I want to remind you guys to submit your questions to the QA section. We will be monitoring your questions throughout the webinar, and we'll answer them either in that chat or answer them live at the end. Also don't forget to use the Zoom react buttons to let our speakers know how well they're doing. Alright. And then finally, I'm Sara Chiu. I'm the product marketing manager here at HCSS and your host for today. But leading the content of the webinar will be Lisa Helms, our senior implementation specialist, David Katz, a senior engineer, but probably our leading expert on our fleet products. I've seriously, I think he knows more than even our product team. And we also have James Kaplan, an equipment, operations manager from HEI Civil, giving us real world examples about managing a large scale fleet. So thank you all for joining us. And with that, I'll hand it off to Katz. Thanks, Sara. So, yeah, like you had mentioned before, a lot of customers, a lot of construction companies have a problem. You know, we're wasting usage utilization with our equipment. We're not doing services on time, if at all. And we have very expensive repair costs. So there's a lot of opportunity, lot of areas that we can save money as a company with our fleet. I wanna talk to you guys, and, you know, we want to talk to you guys today about tracking our meters consistently, all the different sources that we can, pull that information from, where we're gonna get that data, how effectively we can get our shop to communicate with the rest of the company. A lot of times, communication between the shop and operations is a bit of a challenge. So we'll jump into that. Options available there. And then also the analytics, the reporting available to make the right decision when it comes to managing your fleet. So how does it hurt us when it comes to to poor equipment data? What we hear from a lot of companies, and and, James, I'll I'll have you, share your stories as well, is, now we hear about equipment not being effectively utilized. We spent a lot of money purchasing, just owning a piece of equipment. And when it sits there, that's lost revenue. We lose money when we're having to do major repairs maybe because we didn't do our services on time. And then also safety. You want we wanna make sure our employees are safe when they're using our equipment. They it can get very expensive if we're not careful. So, James, I want you to tell us some, stories about, you know, what kind of issues you've run into when you haven't had the right fleet information. We've ran into all kinds of stories, David. We've had a lot of idle equipment that we've been able with visibility of meter tracking that we've been able to see, the difference in idle and working, and we've been able to, move machines around strategically so that we've got, those idle machines back working. We've also had changes in the way we've done our preventative maintenance, and we used to be on more of a reactive program, basing some of our maintenance on oil samples. And now we've come into the future and utilizing telematics data to give us current hours, help automate our our preventative maintenance, and and get equipment serviced on time and protect those investments. Awesome. Thank you. So now that we've kinda covered the sort of problem a lot of companies face, let's dive into, you know, the foundations of success. What do we need to capture for our fleet to help reduce the cost of maintaining it, and getting the right utilization? So probably near the top of the list is meter readings. When we have regular meter readings for our fleet, we're making sure we're doing our services on time. James alluded to this just a moment ago with telematics. With our GPS meter readings coming into the system, we're automatically getting those meter readings to push PM schedules and make sure we're doing them on time. Other key pieces of information will include the utilization, making sure we're billing for our equipment properly. I know not necessarily that the shop is responsible for the billing side of things, but it is important to make sure we are earning the revenue of the equipment that we're taking care of. Fuel will be another pretty big operating cost, aside alongside all the the maintenance dollars, the service and repair dollars that we have in our fleet. What what else, James? I'm gonna ask you. What are other things that you find that you need to collect in order to successfully maintain your fleet? So you've touched on the major ones. Utilization is probably the biggest driver for us here, at HEI. Utilized machines, you know, machines or budgets are built on, expected utilization, expected lifetime hours, expected run hours for a calendar year. Without that utilization of being able to track that utilization and those hours, you you have a hard time covering your costs. And then with being able to track fuel, using fueler plus, you're able to, pay able to see all of your exact fuel costs, your your burn rates, everything. So you're able to make better decisions with your fleet based on what you know you're consuming versus what the manufacturer says they think you might consume in fuel. And then just telematics knowing exactly where your fleet is at any given time is huge to operations teams. It's huge to preventative maintenance technicians. It's huge to field technicians. They can go in Equipment360, pull up their telematics tab, and find their piece of equipment down to, you know, a few feet. And some of these job sites we work on are massive, and that's probably been the the biggest one of the biggest time savers with telematics is is being able to find your equipment to know where to go to fix it. Awesome. Thank you. So I think that's kind of alluding to what we're gonna be jumping into next. What solutions are available to help maintain our fleet, keep track of our equipment, and be successful on the, the fleet side of things, our assets. One of those key pieces is tracking preventive maintenance. So we see a lot of customers using Equipment360, to keep track of all of our services. But in order to track our services, we need to have regular meter readings. So part of this presentation will be covering what sources do we have available in Equipment360 to get regular meter readings. You know, whether it's from GPS like James is using, or is it you know, we don't have a GPS system. We have our field reporting hours. We'll show you all the different options available to get those regular meter readings in the system so that way we can successfully do our services on time. So let's jump into our first question. So, James, I think we already know the answer for you, but we're gonna send this poll to everyone. How often do you get meter readings? We get our meter readings daily. They come in around four o'clock in the morning, and, come in quickly. Great. Yeah. So with that GPS integration, you just have the task set to say, I only wanna pull in the meter readings once a day, and it just pulls from the GPS unit, that latest meter reading to push those PM schedules. So for those of you, listening in, thank you for all of the, the answers. I think I have a way to kinda share what the responses are. Let me know if that's showing up for y'all. Maybe a little react, a thumbs up if you can see the, hey. There we go. Okay. So for the most part, we're getting pretty regular meter readings daily or weekly for for about seventy percent of y'all. That's excellent. That's one of the keys for making sure that we can track our services on time. So with that said, knowing that we need to track our services, I'm gonna hand this off to, Lisa to talk about our premier solution when it comes to getting meter readings regularly. Awesome. Thank you, Katz. So one of well, the premier solution to get your meter meter readings daily with kind of more of a hands off solution would be, our telematics. So what telematics allows you to do is either pull from your OEM provider's telematics. So if you have a cat, piece of equipment and has GPS already located in it, we can tap into that. Or we also have the ability to have a plug in, device that you can plug into those pieces that are maybe older and don't have, didn't come with GPS units. So and do a plug in to pull into telematics. And then what that pull allows you to do is not just bring in your meter readings, but it also has the capability to bring in the locations as James mentioned earlier. And one thing with the location that's really, really kind of fantastic is that pushes out where that piece of location is into, into, Equipment360 mechanic app hands. So it goes down into the mechanic app, and the mechanics can go ahead and get driving directions. If it is on a road, if it's in the middle of a field, they'll get close to it to see where that piece of equipment is to go out and go fix whatever that problem is they need to go fix on it. It also brings in the health of that piece of equipment. So the error codes that might pull for that piece of equipment, basically come in to Equipment360, and it gives them a little error code and says, hey. Here's an alert. What do you wanna do with it? If that alert for that error code is something that needs to be taken care of right away, they can turn it into a work order and then push that out to the mechanics to go out into the field or to go out and bring that piece of equipment back into the shop to get that that error fixed. It's kinda cool because it also tracks, your fuel and depth if you're low on different, liquids within that within that piece of equipment as well. And one other thing that I think it's really kind of a cool factor is the usage. So it breaks down the equipment usage for, whatever that piece of equipment ran, and it will give you the information as to whether it was actually running or if it was just idling or if it wasn't wasn't working at all. One of the error codes that comes out is if somebody has potentially unplugged the the device or have has unplugged the tracking services so you'd be able to know, hey. That device got unplugged. There's problem there. We need to go fix it. So telematics information not flows into the website, which you're seeing an example of the OEM provider's connectivity on the screen right now in the presentation, but it also flows into Equipment360, which allows your guys in Equipment360 to see it. And then the locations flow, into HeavyJob as well where you can see where the location of that job site is, where that piece of equipment is. One thing that's also really nice about Telematics is you can set up geofencing. So you can put a little geofence around where that piece of equipment is to kinda notify you when it goes in and out. So that's kind of a cool feature as well. And then the usage. So when we're looking at usage, I wanna know how how am I using it? How am I how is how much am I running this piece of equipment versus how much is it sitting? And is it kinda just chilling on that job site? Have they not used it for three weeks? That's really important information, especially when we're looking at job tracking and maybe, repositioning your pieces of equipment, into other other job sites if one's not typically using it. So it gives you a lot of really good information inside telematics. Katz, can you go flip to the next slide, please? When we're talking about tracking utilization, this, is what an example of what one of the utilization, reports that you can pull from inside Equipment360. And telematics feeds directly into here as well as the hours captured in HeavyJob when their job costing on the job site. So this kind of flows into tracking utilization on here. So you've got the asset management chart in front of you, which allows you to see what utilized, hours were versus meter hours. You can see what's been captured. Utilize is gonna come from HeavyJob and tell you, hey. This is what was utilized on the time card. Your meter hours are going to be what actually comes in from telematics. What's really nice inside of Equipment360 is that there's a little there's another viewpoint that we can look at that even breaks it down farther to see how many hours was utilized versus how many hours were, it was sitting idle. And Katz is gonna open up his Equipment360, and we'll do a little walk through of what that looks like for us. K. Give him one minute. Okay. So our Equipment360, he's gonna go into fleet analytics and then asset management. And within asset management under fleet analytics, there's a couple different reports that you can pull in here. You do need to go in and select either the equipment type or all equipment, and then you have the opportunity to select a few pieces or however many pieces you want to see. And here there's three different charts that we're we can look at. We're gonna focus on the equipment utilization chart. And within the three the equipment utilization chart, there's three different, reports that we can look at. So one is utilized versus meter hours, which that's coming from HeavyJob and meter hours being put in either from telematics or another avenue that we have available, within our other products such as HeavyJob or from the the, work orders from e Equipment360. And then you also have the other two pieces the other two reports available for you in here. One is that meter versus expected and then utilized versus expected. So if you do have three six Equipment360, each piece of equipment, you have the opportunity to set up expected hours, and then you can compare and contrast what those expected hours, will bring up for you versus what actually occurred based on the meter or utilized hours from HeavyJob. So here's what this chart looks like. We did see this graph. This is really nice part and piece on the left hand side for the equipment utilization. Cat's just happened to grab all history for all of his dozers. This gives you the ability to see what has actually been tracked, within hours recorded on on the actual operation side versus what meter readings have come in. So you'll notice on this particular piece of equipment Katz has highlighted, the hours are less than less than half of actually what's been recorded in job costed inside HeavyJob versus what that piece of equipment's actually been run. So on here, it gives you kind of an idea of, hey, what happened? What This allows you to kinda go back and track and see, hey. What happened? Why weren't all the hours recorded? Or why do we have too many hours recorded? So you get to kinda have that viewpoint into what's going on with our meters, and why is it running so much if we're not job costing it. So then we're not accounting for how much that piece of equipment is actually costing us to run. And the, viewpoint in the upper right hand corner is where you get to see the grid action, the grid view. So you'll go up there and you'll hit show data series, and this gives you the viewpoint of what, piece of equipment are we're looking at and then where the meters have come from. So you guys see the current lifetime as well as the idle versus run time. So you'll see you've got piece of equipment to zero zero one, and you've got the idle time in there is fifteen hundred, but the actual physical run time is twenty one eighty. So you'll be able to come in and see, hey. What happened to that piece of equipment? Did it run run the whole time? Is that maybe why we didn't account for it in HeavyJob and job cost it appropriately versus what, what we see here in Equipment360. So it kind of is a good checks and balance for making sure your piece of equipment are being job costed if they're not. I know some companies and and I don't know how many companies on here do this, but but some companies do say, hey. You know what? We job cost our piece of equipment eight hours a day every day just because that's how we bid it and that's how we wanna job cost it inside HeavyJob. So then when you're in a Equipment360 and you're looking at the meters versus utilized, it would make sense to have a huge variance like Katz does because maybe that piece of equipment was used ten to fifteen hours a day instead of just eight hours a day, but we're only capturing eight hours of the cost on the the operation side. But when you come into the equipment side, we care about on the equipment side, the actual what do we physically run that? So because we need to make sure our preventative maintenance occurs off of that runtime, not not what we job costed. So So this gives you a little bit more insight and helps you make better decisions. It also gives you an idea of how much it's costing you to maintain it. So you'll see in Katz's report, he's got his maintenance maintenance cost in here as well. So that's where, utilization comes into play, and this is how deep you can dive into it. If your utilization is accurate and your job your cost to your piece of equipment where you've got your depreciation set up, you've got your maintenance cost and already put in here, the best part is it'll give you a cost per meter hour. And that even plays back until you can see how much does this piece of equipment cost me to own and operate it, which would be your cost per utilization. So you can see how much does it cost me, and then that could flow back into your your bidding process to make sure that when we bid our jobs that we're costing it at a rate that will cover what the cost is we see here for maintenance and ownership and operating. So it's kind of a big circle when you look at utilization, helping you to understand. We utilize it, we run it, and where does the cost get to? And this get this and Equipment360 allows you to kinda see this is a the cost that we've seen come in for this piece of equipment and how much it cost per hour. On that, asset management, can you pop back to that grid view? That cost per meter hour also shows on that grid view at the very top. So you can see your operating cost versus utilized cost. So that kinda helps you dial in if you're not sure if you're costing enough to your jobs when you're looking at the the others the operations side. So that is meter utilization and where it flows into, Equipment360 from telematics, and it helps you get a better understanding of what's happening with our piece of equipment and from across the the suite of products. Right? So we've got a lot of connective parts and pieces here that work together to give you this data. Now if you don't have HeavyJob, that's okay. You also have the import utilization aspect. So you'd be able to take a spreadsheet and import your utilization to get, the graphs to actually work appropriately for you if you wanted to use that. So there's a couple different ways that that information can flow into here. If you don't have telematics and you don't have HeavyJob, you have that import utilization available as well. Right. So I think we have another poll question coming up. So I'll have Katz if you wanna go back to the presentation, please. While I'm getting that pulled up, I I'd love to hear from James as well. Sort of how do you go about reporting on utilization versus actual run time hours, and how does that help you make decisions for for managing your fleet? So when it comes to equipment utilization, versus versus run time hours, every I think we all know that your utilization, your charged hours are are where we recoup our costs, our our operating costs for those machines. And when we see, run time hours higher than utilization hours, it gives us all a reminder we've shared visibility with our operations managers and our supervisors in the field to make sure that we're charging time to those machines because that's how we're going to recoup our our owning and operating costs. And it it's been it's been positive. It's a work in progress here to try to get everybody to remember. It's always this it's always the small machines. Hey. I jumped in this loader for an hour or ran this generator for half a day. But those the charging time to those recapturing your recapturing that time, allows us to maintain those and and even justify replacements of those. If you have a machine that you're never coding time against or utilizing, it's hard to justify replacing that with a new machine. So it it all it all works in everybody's favor to charge hours against machine utilized machines. Awesome. Thanks for that, James. And I guess to touch and expand on that a little bit more, I'm gonna bring us back to Equipment360 to give you one of those reports that's available to identify, is it time to buy another u unit? Is it you know, does it not make sense to buy one because we're not getting enough utilization? So I'm gonna go to our churn chart here and run an analysis. Let's just say on my b h units, my back hose. I've told the system the expected life I'm gonna get out of each of these units, and it's gonna project over the next five years if we keep it at that same rate. You know, how much life do we have left? As we're in the red for three of these units, these are a hundred and thirty percent past my expected life. So these things are either gonna need major capitalized repairs to make them like new again, keep them in my fleet, or it's gonna be time to sell them, and I'll need to find something new. But then that's the next question. Maybe we have to go to our executives and come up with a good enough argument to say, hey. You know, we've got these three units that are reaching end of life. Should we buy three more? Well, let's look at the actual historicals. So right in this chart, I can see the historical hours per year. And, you know, some of them, two of these units, I've gotten over two thousand hours a year, which is generally a pretty good benchmark to hit. Actually, before I dive into even that, what's your benchmark, James, for hours per year for your fleet? Or does it depend on type? So our benchmarks are very based on type, based on size. You know, a CAT D8 dozer or D9 dozer, we believe is a rebuildable machine. So it's expected life will be a lot longer than say a D three, that, you know, isn't isn't a builder. But what where you're going with your historical hours per year, that's helped us identify maybe we have a misfit machine in our fleet. Here we heavily utilize our, finished D six dozers with a six way blade. Well, we have several other D6s with a straight blade in our fleet and we see that those D6s with the with the six way blade get utilized twice as much as that straight blade D6. So now we know, hey, when that straight blade D6 retires or is ready to be disposed of, let's not rebuild that one. Let's not tune that one up. Let's replace it with a six way blade and then we'll get better utilization out of it. Awesome. Thank you for that. So, yeah, with that, let's hop back into, Lisa's portion of the presentation. We'll go back to the slides and do that next poll question. Oh, Lisa, I'm sorry. I may have muted you. Oh, sorry about that. So, James, if you wanna give us your experience with how do you or does your company track fuel and dispense fuel? And, Katz, can you make that poll available for everybody, please? So we dispense fuel. We have a fleet of fuel trucks, with with fueler boilers, and we track our fuel with Fueler Plus from HCSS. Awesome. We'll give that poll a few minutes if we're ready to chime in. It looks like I did. Still going. It looks like, the majority has lube deck, and then it's like lube deck and paper logs are the majority of what everybody kind of is running off of. So with that being said, if you do have a loop check or you have accounting going ahead and doing paper logs, we do have fueler plus that it helps with tracking fuel and your fuel cost, which if as having a lube tech do it and running around, I'm curious to know if if lube techs are tracking it on paper or how they're tracking it. If you wanna go ahead and stop sharing the poll, and then we'll we'll get into talking a little bit about Fueler Plus and the the information that can be tracked in there. So Fueler Plus has a couple different ways to use it. It is kind of an attachment that up opens up with, it works well with Equipment360. And in Fueler Plus, there is a couple different ways information can be put into Fueler Plus to track your fuel. One way is via the time cards in HeavyJob and giving that, opening that up to your foreman and having them be able to track, not just fuel types, but also they could track, any liquid type. So if you had hydraulic fluid that they're refilling or if they're filling oil or anything like that, they would have the ability to fill that as well, if you set it up that way. So they can track it, put in what type of fuel they're putting into those pieces of equipment or trucks, as well as how much they put in and where did it come from. So they have the ability to go ahead and put that in, and then the cost is added, in fueler plus to see how much that piece of equipment is consuming fuel and how much that fuel is associated with that. The other way is the actual fueler plus, and you can upload. So if you have gas cards that you give to your, if that you give to your, foreman or people operating your trucks in fuel, any piece of equipment that could be fueled, the gas cards, typically come in. You can get a spreadsheet and import that spreadsheet into Fueler Plus. So the for the accounting side of things, that typically is just a document you import. And then we have Fueler Plus field app for lube deck. So this is pretty awesome. It works for the lube deck, whereas as they're going from job site to job site and they're fueling different pieces of equipment, they get to go in. They have the opportunity to come in here and transfer fluids from one container to the other. You can also set a route for them in here as well as if you wanted to pull time. If you have a few loop tax, it was worth creating an export for payroll. They have the ability to do a time card. So with that, this is what it looks like from the fueler side. So the fueler gets to go on location. They'll go to a job site. So we've got, Katz pulled up his job site in Houston. And then you have the pieces of equipment that are on the job site, and you just select a piece of equipment. And then they can even say, hey. You know what? This equipment, we're gonna fuel it. They have the opportunity to say, hey. This piece of equipment is no longer here. Not sure why it's showing up on this job site in my list. If the piece of equipment is no longer on that job site, maybe it hasn't been moved yet. If you'd if you have telematics, it'll all automatically be moved off. If you don't, then, it's gotta be moved off of via time card or somebody manually doing that. So to fuel the piece of equipment, he's gonna go ahead and click on fuel, and this is where they get to decide what their source tank is, how many, how much fuel they did. They put their meter readings or odometer readings in here as well, and they can put any notes on that piece of equipment. So if they notate that there's an issue, hey. There's a leak. There's something that's not right with it. Then you put a note on there, and that'll transition into the reporting sign. Once he hits done, you've got that fuel taken care of in here, and he can move on to the next one. He would just hit finish once he's done with all of his fueling for that piece that particular location. So that is how fueler very quick intro to what fueler plus, on the app for a fuel l tech would look like. So it allows you to kinda capture the cost. So the next poll question, I think, is coming up by cats flipped to. And, James, if you can give give us some insight into how does your field communicate with the shop? So within the last year or so, we went from the phone call spreadsheet, messenger pigeon method of supervisors communicating broken down machines or repairs needed, to utilizing HCSS maintenance requests that coincide with HeavyJob, and Equipment360. So now all of our all of our equipment needs are communicated through, maintenance request. Awesome. So with the next piece that we're gonna talk about, in maintaining our fleet is, how can we improve that communication and get meter readings at the same time to push our PM schedules forward? So I guess just quick share results for the poll. Looks like for the most part, we are using, phone calls, but we do have some folks using HCSS to improve that communication. So this next piece that we're we're going through here is field communication, getting meter readings either from a proactive approach of doing an equipment inspection or a bit more reactive. Something went wrong. We're just gonna report a deficiency or something broke down to the shop. I'm gonna start sharing my screen, and I'll give y'all a very quick walk through of the process, how easy it is for your field personnel to do, and how you can even give it to your operators to do their inspections if they're doing it on paper today and you want, an electronic, streamlined format. So right from that field application, we're gonna tap on inspections. If I had a QR code on my piece of equipment, I could just go scan it, and it'll automatically load the inspection. In this case, I don't have the unit in front of me, so I'm just gonna manually select from the list. Again, I'm showing just some example inspection here, but, you're gonna be able to set up whatever inspections your company needs in the system. Maybe it copies from one of the the thousands of templates that we have in the system, or you built your own from scratch. We'll support it either way. So as soon as I've selected my inspection, it's gonna auto populate with some of the header information for my operator. What day is it, what job am I on, and my name. Next, I'm gonna select which piece of equipment I'm doing an inspection on. And the very first piece we ask after you select your equipment is, what's the meter reading? So this will be another key way to get meter readings into Equipment360 to track our fleet if we're not using a system like, telematics or GPS integrations. To that last meter reading, that is a direct integration to Equipment360. So that's that's where it's reading from right from the the shop management system. Oh, and now I've got my meter reading. That will push to Equipment360 once I hit complete and finish. As far as the inspection goes, though, it's gonna probably be fairly similar to the paper format that we're using today. If something passes inspection, you'll hit the green check mark. If something is maybe not applicable, you might hit n a. And then if there are any issues with something, you'll hit the exclamation point. It'll turn red. Immediately, you'll see the notify shop, a easy, streamlined communication that sends an alert to Equipment360 that there is a deficiency, something that needs to be corrected. It still gets to get reviewed by a shop manager. So the shop manager gets to determine, yep. This is something I'm gonna turn into a work order. I'm gonna sign out to someone. Or maybe it's low priority, and we're gonna dismiss it or stick it on the backlog. I'm gonna put in some notes here. Oil is leaking from the left cylinder. We can throw in some pictures too, so that way the shop knows what we're talking about. Home. So we've got a picture in there, and then we can continue on with the rest of our inspection. Right now, I'm gonna pencil whip the rest of this inspection, but it's worth mentioning there is an audit. A manager can easily see that I pencil whipped after I submit this inspection, you know, completed it in two minutes rather than maybe the ten, twenty minutes it takes to do a proper inspection. So that way if you are are having an issue with your operators not doing proper inspections, we can address it with them because we're getting that data. So this fires off not only saves into a a collection of all the inspections that have been done, but it alerts the shop saying, hey. We've got an issue that needs to be addressed. Before we walk into the, the the shop manager's point of view of addressing those issues, there is another way that the the field can communicate with the shop, and that's with just a simple maintenance request. Tell me what job you're on. Tell me what piece of equipment's giving you issues. Put in a brief description and attach some pictures. So I'll fill this out now. It fell. So we've got all the information the shop needs to address our issues, and it sends off for them to to review and address. So what's the next piece? We've talked about how we can gather better information from the field. Let's look at the shop management point of view of, addressing those issues, turning them into work orders so that they can be resolved in a timely fashion, reducing our downtime. So if you're not familiar with this system here, this is Equipment360 manager dashboard. It's the very first screen that you see, when you log in to the system. A shop manager has the ability to review the the mechanics time cards here. They have the ability to review all the work orders that are in progress, things that are not yet closed. And then finally, the alerts. Everything that Equipment360 is trying to tell you about your fleet, you're gonna see here in this alerts dashboard. I'm actually gonna open up the floor to to James. What are some things that you use most regularly from the alerts dashboard? What kind of alerts are you getting? So I have several different alerts turned on. Maintenance requests. I actually don't pay much attention to right now. I have a supervisor that takes care of those, maintenance requests alerts. The ones I primarily handle are warranties and parts inventory. We inventory some of our more expensive parts. Actually, we inventory a lot of parts, but those are a few things that I have set as alerts on my dashboard. But here at HEI, we monitor PMs, we monitor maintenance requests, we monitor warranties, we we monitor inventories. I think so we don't do we we don't we have too many fault codes to monitor. It's become white noise. So we turned off fault code monitoring. But those four pieces are what we that are what might be in my team are looking at every day. Also, we have some kind of obscure ones, that that come up that we have set alerts for, Like, specific county, oversize, overweight permits for trucks that pop up once a year. We turn those alerts on. So that way we've we've set text alerts and email alerts with those. So not only do we get an alert on our dashboard, I get my dispatcher, my, DOT officer and myself, we all get a text message, Hey, this truck's due for this oversize overweight permit. It's a fantastic use of those alerts. Awesome. Thank you so much. So as far as addressing an alert goes, all we need to do to review it is double click on it. It'll give you a pop up window where the shop manager can review the request, see the details, and maybe turn it into a work order. It's gonna attach all of these, details to either a new work order or maybe one of the work orders that I already have open for that unit. In this example, I'm gonna show us creating a brand new work order from scratch from that alert. You can see how it auto populates all the information. It's attached to the document. And now I'm gonna assign it out to one of my mechanics. There we go. That work order is now in the system. It's got an open status. My mechanic has gotten a push notification to their iPad, letting them know that this needs to be addressed. A question came up from the chat. Notifications. Can our field personnel get notifications as the status of these work orders change? And the answer is yes and no. So from HeavyJob, the the mobile app that we were showing off a second ago, there there isn't really a way to get a text message notification on the status updates of your work orders. However, as of our latest update, which should be coming out in the next week or so, if you submit a maintenance request from the web portal, maintenancerequest.com or maintenancerequest.hcssapps.com. I think we've also abbreviated it to just mr@hcssapps.com. If you submit a request from here, there is a little toggle where you can get text message notifications on your request. Not necessarily working today even though you might see the toggle. But as of the next update, call into our support team if you already have Equipment360 and you'll be able to start getting those text messages for the repair status of your request submitted through here. So, David, at one point when that was working, we found that here extremely beneficial to have that two way communication back to the the supervisor that submitted that maintenance request because we we updated, some of our status tags, and we updated to those, like, work in progress or, work order created waiting for a technician or, waiting for parts. And as the technicians update those statuses on their Equipment360 mobile app, when they update those, it sends out those text messages to that supervisor. He sees those status changes, so he's not in the lurch. He knows, hey. They've got it. It's they're working on it. It should be done today. I'll bring in an operator for that machine tomorrow. So it keeps the flow going well. Perfect. Probably also saves you from a couple of, phone calls. Hey. What's the status of this work order? Definitely saves a lot of back and forth phone calls, text messages, all that. Awesome. Alrighty. So that's gonna wrap up our section on, the field requests, how they can effectively communicate to the shop, how we can even get meter readings from them if we're not using, like, a GPS system. There was one more way that I wanted to show off a meter reading collection, and that's gonna be from the foreman's time card. So as they're filling out their time sheet, if they've got equipment that they're reporting usage for, not only can they report, hey. I used this unit for, you know, eight hours today. But if they tap on it, they can put in a meter off value. That meter off is the reader meter reading at the end of their shift, at the end of the day, and that will push to Equipment360 to push those PM schedules forward. So another alternative option if if we're not using a GPS system to get those regular meter readings. So, David, we've here, we have HeavyJob and telematics working side by side. So more or less, we have we don't like to introduce human error. Human error can happen anytime somebody's keying in a meter entry. So our primary is telematics. Our secondary, if that if that GPS telematics device fails, we have it set to fail over to HeavyJob. So that way, even if there's an electrical issue with that machine and its box quits working, it still keeps getting what we believe to be fairly accurate meter readings. We start, we continue to see its uptick in meter. So it's great to see those two working side by side as a failover. Perfect. Love to hear it. And I guess I would also address maybe if there are some pieces of equipment or assets in the the fleet that we don't necessarily put GPS on, we only had, like, a partial GPS outfitted fleet, we could capture meter readings that way. Alrighty. So I guess to bring this all together, the different solutions that we have available to solve the problems of a lot of construction companies, with regards to managing the fleet. HeavyJob for tracking utilization hours, the time card reported hours of how much that piece of equipment got reported, having them have an easy tool to submit inspections and maintenance requests, you know, submitting their issues, the equipment deficiencies directly to the shop. HeavyJob and safety kinda go hand in hand for that because from the field's perspective, it's all one application. Yeah. We also have Equipment360, sort of the core of the shop management, the asset management solution, by tracking our entire fleet, gathering those meter readings from different sources, tracking the work orders, the services that we do to each asset, understanding how much we use each piece of equipment and how much it costs us. Fueler Plus also running in tandem with Equipment360, getting that wet rate for our fleet rather than just, the the dry dry rate, I guess. And then finally, telematics is that sort of premier solution for, you know, theft prevention, meter tracking, fault code collection, and the location of the unit to help out our field folks. So another way to visualize this sort of integration across softwares is this little diagram. It will tell you by application what kind of information is feeding into Equipment360 and firmware. I'll leave this up on the screen, in case anyone wants to grab a screenshot. But I think we are ready to move into our q and a. So I did see a couple of questions come through, but feel free to ask additional questions either in the chat or in the q and a section. And we'll spend some time, going through some answers before we wrap up this webinar. Okay. So one of the questions I see here, other costs are repairs to equipment and knowing when oh, yeah. Shoot. Thank you, for that heads up. Another piece of information that Equipment360 is going to give you is, just the documentation, the the information that we track on each asset such as warranty. If you've got a piece of equipment that is brand new, it's got a bumper to bumper warranty, we keep track of that in Equipment360. We let your shop manager, your mechanics know as they're creating or opening up that work order. They can see that this unit has active warranty, and maybe we can get this repair or service covered under that warranty. James, at yeah. So warranties have become, an SOP for us here. Before a technician creates a new work order, one of the things we've always advised is do go check that warranty. We have, even we do machine rebuilds that come with dealer warranties or manufacturer's warranties on them. So we will re up those warranties, and it's it's easy to go look at an old bulldozer and think, oh, no warranty on it. It's old. But when you go check that warranty tab and you have that little alert indicator, hey. This thing's got a warranty on it. It ends up saving a lot of cost. Awesome. Great to hear. Another question that came in was, can your meter readings give you the actual usage versus the idle time. Without a system like GPS or or our telematics, integrations, you would not be able to see the meter reading versus the idle time. That that just comes from telematics at the moment. We answered the question of, is there a way to notify the sender of the maintenance request, like, the the status change of those work orders? Any methods or strategies to get foreman who have been pushed on production for years to understand the importance of PMs, inspections, etcetera? How how do you explain the, the importance of managing your fleet to your, your foreman, James? I always go with the downtime approach. You can choose when it goes down or it chooses for you. And when it chooses for you, then it's gonna go down. That either shuts production down, shuts a there's days where it'll shut a complete job down. It sends operators home and most foreman are, our team leads. They care about their crew and they wanna see their guys there working every day getting a paycheck. So that's that's the angle of approach I always take with them that preventative maintenance or shutting down a machine before a major failure is necessary. And I've gotten I've gotten good results with it. I won't say perfect results and you still have some of the old school mentality that run her till she blows. Those are the guys I have a hard time getting through to, but generally, people like choice. And if you can choose when it's down and schedule that downtime versus it scheduling it for you, you get the best results. Awesome. Thank you. Another question that came in was, maintenance request coming through a cell phone instead of a tablet. Absolutely. For the HeavyJob mobile application, there's not only the tablet app that I showed in this demonstration, but there is also an iPhone and an Android application. Those maintenance requests can be submitted through there. For telematics idle time calculation, it it is a calculation, but it's also looking you know, it's effectively asking the ECU for, you know, the the RPM on that unit over its time. Because if it's, you know, a low RPM, we can assume that that unit is idling. That's where we get those idle hours from. And as soon as it's above a certain RPM, then we know it's, it's it's non idle time. It's actual run time hours. K. Another question that came in was tracking fuel in auxiliary tanks attached to vehicles, like maybe our our saddle tanks in our our foreman's trucks. How do you all track that today, James? So we've ventured down the avenue of upfitting our supervisors trucks with fuel meters and setting them up as fuel trucks in fueler plus and and having them, dispense fuel utilizing HeavyJob. We've discussed it. And currently, what we're doing today is we're tracking off of their fuel cards off of, off of that provider. And we have different cost codes that they'll put in instead of a mileage. Maybe they'll put in, one cost code for unleaded gasoline for their demo saws, or they'll put in another cost code for gasoline for their pickup truck. And then maybe they'll put in a car or they'll put in another cost code for diesel fuel. And those all end up being, equipment indirect charges. The reason why we opted not to track our fuel out of those, four inch truck L tank slip tanks, we did a pretty deep dive into our fuel consumption, and we said, hey, Our fuelers have pumped this much red dye diesel in our fleet, this year, and the percentage of fuel that was pumped or purchased out and used in those slip tanks was x. And we determined that we were like, you know, zero point two percent of our fuel consumed in our fleet came through those foremans L tanks. So then that became, is the juice worth the squeeze? Do we invest tens of thousands of dollars in metering and setting up all these foremen and hoping that they charge fuel? Or do we just say, Yeah, it's zero point two percent. It's not that big of a deal in comparison to the fuel that we use, the the red fuel that we pump out bulk. Awesome. Thank you for that insight. For those who who do have, you know, maybe a larger percentage of fuel that gets tracked through those auxiliary tanks, we do have a solution within HeavyJob and Fueler Plus. So, this got, kinda shown a little bit in, the presentation, one of those slides. But right from the foreman's time card, they can track their fuel dispenses right from their auxiliary tank. So if they dispense, let's say, off road diesel into a small tool and send a major piece of equipment, They're gonna tap on the unit that's on their time card. They're going to hit dispense fuel, and they're gonna say what kind of fuel it was, how many gallons they dispensed, and where did that fuel come from, in which case it came from their auxiliary tank. So as soon as they fill this out and hit send to fueler plus, it goes to the fueler plus system. It ties it to the unit that we dispensed into, and then we get an idea of how many gallons we're putting into each unit. Alright. I think we're coming up on time, everyone. So I wanna take a moment and thank our speakers, James, David, and Lisa. Thank you for sharing your expertise and your insights on all things fleet and ROI. I wanted to remind everyone, if your if your questions didn't get answered here, if you wanna scan the q and a, QR code, your questions will come directly to us, and we'll be able to answer them after the webinar too. So feel free to scan that code. But also, if you really like this webinar, we have plenty more on fleet webinars or on HeavyJob and HeavyBid or other platforms. So keep an eye out for other webinars. And then also, we also have UGM, which is in January. Registration is now open, and that is a full not a full week, a couple days of presentations from our experts at HCSS. You can come to Houston, and listen to all of our products, and get all of your questions answered there, or tell us your feedback in person. So we'd love to see you there. UGM, registration is open, and please keep a lookout for additional webinars coming soon. Thank you all.