When you go shopping for a new piece of technology to help you increase productivity, reduce risk in pre-construction, and ensure projects stay on track with better decision-making, are you thinking - yes, their product seems to fit our construction needs, but what will their support be like when time is critical, and I really need help?
Support for technology is the biggest challenge to helping you get more return on your investment in technology. For HCSS, the customer comes first, and if you were to dissect the business, you would see that customer service is the most critical part of what we do. In response to that dedicated service, HCSS customers have shown up in droves to crown HCSS Support as the 2024 People’s Choice Stevie Award winner for Favorite Customer Service.
“It feels great that our customers show so much passion to take time out of their day to vote for us. It confirms that we truly have the best support department in the world,” thanked HCSS Vice President of Technical Services, Admir Hadziabulic.
Award Winning Customer Service
Out of 2,300 nominations around the globe, HCSS also won the following 2024 Silver Stevie Awards for Sales & Customer Service:
- Customer Service Department of the Year – Computer Software – 100 or More Employees
- Front-Line Customer Service Team of the Year – Technology Industries – Computer Software
“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller. “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”
Be Exceptionally Helpful Without Exception
When a company believes in its core that customer service is the most essential part of the business, the most crucial question that HCSS Support thinks about daily is how we can help customers solve the most significant pain points, answer questions truthfully and efficiently, and get our customers back to building the world around us.
"Every department at HCSS is a customer service department. From Dev to Sales, to Professional Services, and of course, Support,” says Jordan Real, HCSS Director of Support Services. “This award is a testament to our company's values and reflects our commitment to delivering unparalleled service at every touchpoint. It underscores our collective effort not just to meet, but exceed customer expectations in every interaction, ensuring that every solution we provide is effective, empathetic, and tailored to the unique needs of our clients. This People's Choice Award for Favorite Customer Service is more than an accolade; it's a reminder of the impact we make when we all pull together with a shared vision of service excellence. We are deeply honored and will continue to uphold these standards, making every customer experience with HCSS exceptional."
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada, on Friday, April 12.
“Winning the Stevie for another year has been exhilarating for me personally,” says Technical Support Manager, Clint Estep. “Since I began working for HCSS, I have always known our own support team to deliver stellar service, unmatched in the industry. Our first Stevie Award was a huge milestone where the service industry really began to identify our organization for what it provides. Now, after the consistent recognition by the Stevie Awards, I feel like we have not only established ourselves as leaders in the industry but have also established a cadence around our ability to support our customers, setting an example for others to understand what it really means to go above and beyond to help.”
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations.
More than 1,000 professionals worldwide participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
Learn more about the Stevie Awards and view all the 2024 winners by visiting their website.
