Maximizing Your Software Usage with HCSS Consulting Connect

HCSS launched a new initiative this year, Consulting Connect, to host customers at venues across the country to leap forward in how they collect, use, and make decisions using HCSS solutions. In April, the HCSS Consulting team kicked off its cross-country tour in Denver, treating customers to a fun and interactive learning experience in the signature HCSS style. This event took place at Top Golf Centennial in Colorado, and of course, there was great food and networking at the 2-day event, marking the first of many nationwide.

The HCSS Consultant group is made up of the most requested and most experienced implementation specialists. At these events, they share their decades of experience with what has worked and what has not. They set attendees up to take what they learn and teach it back in the office to immediately put into action.

“Our goal behind this program is to elevate our customers' knowledge of using HCSS software by learning best practices from both HCSS Consulting and their peers in their industry,” says Lewis Frey, Manager of Consulting Services. “During this 2-day class, we aim to open their eyes to what's possible, give them ways to improve, and then send them off on a path to implement what they learned.”

Service You Can Rely On

Being the first to digitize the field with HeavyJob in the mid-1990s, HCSS has always prioritized the needs of HCSS customers by listening, improving, and asking for feedback. This continuous learning makes us confident that the solutions we build can improve your operations and make your people more vocal advocates for improvement and safety. Send us your best and prepare them with your toughest business questions.

Every person that you interact with at HCSS should be considered support. And in this case, we brought members of our entire operation, as we would normally for our annual HCSS Users Group Meeting (UGM). HCSS employees from Customer Success, Implementation, Consulting, Sales, and Product were on hand to greet customers and ensure they had everything they needed to get the most out of the two days.

Customers from six different states came to Colorado to learn from this event. One customer commented that the sessions helped them see things in HeavyJob that they did not know existed. Another attendee expressed appreciation that they could ask as many questions as they wanted and not only learn from HCSS but also talk to each other. Some even admitted that they didn’t realize how much more automation could do for them to allow one person to do the job of many, saving time and money where they didn’t know they could save.

“The HCSS training highlighted how new tools will improve efficiency, accuracy, and collaboration. By automating workflows, they reduce manual effort and save time while ensuring data reliability. The session provided a high-level overview of their functionality, demonstrating how they will streamline operations and enhance productivity once implemented.”

— David E. | Lumin8

Matt Fidler, HCSS Consultant and Fleet expert, describes the purpose of Consulting Connect as a way to help customers understand their HCSS tools' capabilities and help them understand some actionable next steps to get more out of their software. By arming customers with a path where they can access deeper insights to the tools they already own and interact in an intimate setting where everyone can be seen and heard, HCSS can provide a learning experience that is not so big that it loses its personal touch.

No matter where you are in your journey to transform your business with tools that provide insights, eliminate waste, and strengthen field-to-office communication, HCSS is your partner on that journey.

2025 Consulting Connect Calendar

To learn more and register for the next Consulting Connect event, please visit this CVENT page.