HCSS breaks the mold when it comes to software support and offers one of the best support systems in the country. We understand that your business doesn’t just operate from 9 to 5 and that last minute help with a bid can mean the difference between a won or lost project and money in the bank.
When Mike Rydin founded HCSS in 1986, he recognized the importance of immediate help for time sensitive bids, pioneering the 24 hour Instant support which is the corner-stone of our support system.
- No automated phone tree, no sitting on hold
- Our goal is to answer every call in 3 rings or less
- Support staff is available 24/7, 365 days a year
- We can troubleshoot issues beyond the scope of our software
- Connect directly to your machine to send files, demonstrate features and work through problems
That was easy. Answered on the 2nd ring. I expected a computer to answer and I was kinda shocked after I realized I was talking to a live person. Almost didn”t know what to say. I was listening for a series of option buttons to push starting with the option _para Espanol, oprima dos_… Top notch support!!!
– Stan Allen of Ed Bell Construction | HCSS Support