Requirements

What’s required on my computer to run HCSS products on the HCSS Cloud?

You simply need a Remote Desktop Connection client. We recommend using version 7.0, which is available for Windows XP SP3, Windows Vista, and Windows 7. (And it’s free!)

What if I need to use third-party software with my HCSS products, such as Microsoft Excel and Microsoft Word?

Not a problem! Licensing for Microsoft Office is included so you can use these applications in the HCSS Cloud.

What kind of Internet connection do I need?

HCSS Cloud Services is used effectively over T1, DSL, 3G, 4G, cable, and fiber-optic connections.

 

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Accessibility

Where can I access the HCSS Cloud?

You can access it anywhere with an Internet connection.

How can I access the HCSS Cloud?

Access the cloud from any system that can use a Remote Desktop Connection. This includes all Windows operating systems, Mac OS X, Linux, iOS (Apple), and Android OS.

Will I have access to my local machine?

Yes. All local and network drives can be accessed while using the HCSS Cloud.

 

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Backup and update processes

Who takes care of product updates?

HCSS will gladly update your products at your requested time. You simply schedule it, and we’ll perform it.

How is my data backed up?

Your data is backed up as frequently as every hour to a secure, encrypted online disk, where it is kept for 60 days.

 

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Other

How are reports printed when using the HCSS Cloud?

Reports are routed to the local printers installed on the computer you’re using to access the cloud.

Will there be speed differences between our server and the HCSS Cloud?

The server environment in the cloud is optimized to run HCSS products as efficiently as possible. If your current server and network do not run as fast as you like, it’s time to check out the HCSS Cloud!

Can we share our HCSS Cloud licenses throughout the company?

Yes. HCSS Cloud Services covers all of your HCSS products, and access is based on the total number of concurrent HCSS product licenses in your company.

Are we sharing the cloud server with other companies?

Absolutely not. The server you are using is dedicated to your company only.

Can we test this environment? Is there a custom demo?

Yes. Contact us to attend one of our weekly online demos, and you will have access to the HCSS Cloud Demo Server that entire week. Custom demos are also available and can be discussed on a case-by-case basis.

 

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