#1 Technical Support

HCSS is number 1 in our industry in all aspects of customer service, because we go the extra mile! HCSS offers 24-hour technical support, seven days a week. When you call for support, you will get an actual support person, not an answering machine, voice mail or paging service. And, as a subscriber to our support program, you also receive a support card listing the home phone numbers of key support and management personnel.

In addition to e-mail support, we have multiple on-line resources via myhcss.com - HCSS' on-line customer resource center which features:

• Searchable Knowledge Base
• Suggestion Station
• Downloadable Software Updates
• Current DOT import procedures, bid forms and standard codes
• Up-to-Date Interfaces and Exports to accounting, Expedite, scheduling, takeoff and project management software packages.

Put a face with that voice! Click below to meet your favorite support representative.

Your HCSS Support Team:

  Alex Richey
  Andrew Ouano
  Andy Truong
  Ben Tucker - Implementation Lead
  Bobby Gonzalez
  Brian Kelly- Regional Manager (East Region)
  Chris Henry- Implementation Manager
  Daniel Amaya  
  Dan Lisbony
  David Briggs- Project Manager
  David McKinney
  Genaro Garza- Regional Manager (West Region)
  Greg Besmehn
  Greg Tullous
  Harrison Epps
  Jason Delgado
  Jason Roznovsky- Support Manager
  Jeff Burch- Implementation Specialist
  Jim West- Implementation Lead
  John Lassig
  Josh McDonald- Regional Supervisor (South Region)
  Justin Phillips
  Kenneth Perkins
  Kevin Foster
  Lewis Frey
  Matt Fidler
  Nisheeth Parekh- Regional Manager (South Region)
  Peter Alvim- Regional Manager (Midwest Region)
  Rich Stowell
  Ryan Keathley
  Suhail Khaliq- Implementation Lead

  
And if EVERYONE else is unavailable, Mike Rydin, company president, takes support calls!!

Where else do you find that kind of customer dedication?