HCSS INSTITUTES 12-MONTH, MONEY-BACK GUARANTEE
FOR ALL OF ITS SOFTWARE PRODUCTS
Company believes it’s unique in construction software industry
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Houston, TX - January 14, 2009 - Construction software developer HCSS (www.hcss.com) has instituted a 12-month, money-back guarantee that applies to all of its software products and which HCSS believes is unique in the construction software industry. The guarantee has one simple condition: the customer must take the recommended amount of training. If the customer decides to return the product for any reason within 12 months after the purchase and subsequent training, the cost of the software will be refunded in full. The training cost is non-refundable. That gives both companies a stake in the success of the software’s implementation. The guarantee applies to HCSS’s HeavyBid® Estimating Software, HeavyJob® Field Management Software, The Dispatcher™ Resource Management Software, FuelerPlus™ Fuel Management Software, Equipment360™ Maintenance Software and Illuminate™ Data Analytics Software. It does not cover The Dispatcher’s GPS units (receiver, antenna and harness). HCSS does not believe that it is taking a risk with the 12-month money-back guarantee, which it plans to offer indefinitely. “Like the 24/7 instant support we pioneered 23 years ago, we anticipate this will be a permanent part of what we offer to our customers,” said Mike Rydin, HCSS president. “The money-back guarantee demonstrates our confidence that our software and services can meet our customers’ objectives. It’s also an excellent incentive to prospective customers to help lower their perceived risk in purchasing software.” HCSS says that the money-back guarantee is consistent with its goal to be a partner with its customers. “Our annual maintenance fee, for example, is optional, because we expect to have to earn our customers’ business year after year,” Rydin said. “Having to earn it in the first year, while the support and upgrades are included in the cost, is simply an extension of that philosophy.” ABOUT HCSS Founded in 1986, HCSS provides implementation planning, training and instant 24/7 support, in addition to high-quality software. Thousands of contractors rely on HCSS to turn their estimators, foremen, superintendents, dispatchers, project managers and equipment managers into knowledge workers via software, implementation planning and training. HCSS is located at 6200 Savoy, Suite 1100, Houston, TX 77036. For information about HCSS, its money-back guarantee and its complete line of estimating, field management and resource management products, visit www.hcss.com, call 800-683-3196 or e-mail info@hcss.com. For information:
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